With the rise of residential solar and wind electricity generation, utilities are looking for ways to help customers understand the impact on their overall bill.
Since generation data is held by third-party companies, we were asked to build a tool that educates customers on their usage with the limited data the utilities can provide. This also meant that we could only provide energy usage data and not billing details.
Launch Date: August 2017
Product Team: Eric Burns
Role: Lead UX Designer
A white label web application used by many utilities that allows users to understand how their renewable generation was affecting their final bill.
Deployed to hundreds of thousands of customers generating their own renewable energy. I left Opower shortly after deployment and was unable to gather final results.
Early definition and ideation are most successful when pulling in a diverse array of stakeholders.
The early concepting sessions gave us a few concept parameters for us to test with end users.